Troubleshooting eRx Error: “Screen Open on Another Browser” Issue

When attempting to send a prescription, users may receive the error message:
“You have the eRx screen open on another browser.”

This can occur even if you do not have another browser window or tab open.

Resolution Steps

Close all browser windows
- Make sure all tabs and browser windows are closed.
- Restart your computer to ensure no hidden processes remain.
Clear browser cache
- Cached data may cause the system to think an eRx tab is still active.
- Clear your browser’s cache and cookies:
  - Chrome: Settings → Privacy and Security → Clear browsing data
  - Edge/Firefox: Similar settings under Privacy or History.
Use a cache-cleaning tool
- If manual clearing doesn’t work, you may try a tool such as CCleaner (Note: DocVilla is not affiliated with this software).
Retry sending the prescription
- Log back in to your account.
- Open the patient encounter and try sending the prescription again.

Following these steps resolves the issue in most cases.