Unable to Send Prescriptions – Chrome/ Safari Background Process Issue, Existing eRx session present

Resolution Steps Chrome:

1. Check for Multiple Chrome Windows

   • Look at your taskbar or desktop for multiple Chrome windows open.

   • Sometimes another window may be minimised or hidden behind others.

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2. Close All Chrome Windows

   • Close every open Chrome browser window completely.

   • Ensure no DocVilla tab is left running in the background.

3. Check for Background Chrome Services

• Even after closing all visible windows, Chrome might still run in the background.

• On Windows:

1. Press Ctrl + Shift + Esc to open Task Manager.

   • Look under Processes for any active Google Chrome tasks.

   • Select them and click End Task.

• On Mac:

1. Open Activity Monitor from Applications > Utilities.

   • Search for Google Chrome and close any running processes.

2. Reopen Chrome and Login to DocVilla

   • Open a fresh Chrome window.

   • Log in to DocVilla again.

   • Retry sending the prescription.

Resolution Steps Safari:

Check for Multiple tabs in Safari and Keep only one tab active while sending the prescription.

• Do not switch to another tab or app until you see the success message.

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1. If using Safari on Mac:

   • Go to Safari > Settings > Advanced.

   • Disable any options related to “Suspend background tabs” or “Energy Saver.”

   • Close and reopen Safari.

   • Retry sending the prescription.

2. If the issue continues, use another browser:

   • Open Google Chrome or Microsoft Edge.

   • Log in to DocVilla and resend the prescription.

3. Confirm the prescription was sent:

   • Wait for the confirmation banner or success message to appear before leaving the page.

4. If still unsuccessful:

   • Clear Safari cache and cookies.

   • Restart the device.

   • Try again or switch browsers.

Additional Tips

• Always log out and close DocVilla properly after use.

• If the issue persists, try clearing browser cache and cookies:

  • Go to Chrome Settings > Privacy & Security > Clear Browsing Data.

  • Select Cached Images & Files and Cookies.

✅ Following the above steps should resolve the issue and allow successful prescription submission in DocVilla.