How to Set Up and Manage Patient Reminders in DocVilla

Key Points

• Reminder Frequency (cannot be modified and is preset):

  • Email Reminder are sent when you schedule appointment.

  • Email Reminder are sent when you reschedule appointment

  • Email and SMS (Gold plan members only) reminder are sent 1 day prior to the appointment

  • Calendar reminder (if accepted by the patient) are shown an hour before the appointment

If the practice needs additional appointment reminders, such as reminders sent 3 days or 7 days before the appointment in addition to the standard 1-day reminder, they can contact us at support@DocVilla.com to purchase an additional reminder package.

The available packages are:

$25 per month for 250 appointment reminders by text/email

$50 per month for 500 automatic reminders by text/email

and so on

The appropriate package will depend on the number of appointments the practice schedules each month. Please check further with the support team for assistance.