How to Refund (Credit Card Payment) a Patient?

Only the DocVilla team can process refunds for credit card or online payments. Practices cannot issue refunds directly from the system unless it's a cash or check payment.

Collect the Refund Info:
- Patient’s name (and the Credit Card holder name if different from the Patient name)
- Date of the transaction
- Amount to be refunded
Send Us an Email:
Email the above details to:
📧 support@docvilla.com
We’ll Process the Refund:
Our team will handle the refund and let you know once it's done.

For cash or check, you can refund the patient yourself and record it manually.
Refunds usually take 5–7 business days to appear depending on the payment method.
DocVilla team will confirm once we process the Credit Card refund. For your internal reports, you can mark that refund as check refund.