How to Refund (Credit Card Payment) a Patient?

Only the DocVilla team can process refunds for credit card or online payments. Practices cannot issue refunds directly from the system unless it's a cash or check payment.

Collect the Refund Info:
- Patient’s name (and the Credit Card holder name if different from the Patient name)
- Last 4 digits of Credit Card
- Date of the transaction
- Total Amount you charge
- Amount to be refunded (full or partial)
Send Us an Email:
Email the above details to:
📧 support@docvilla.com
We’ll Process the Refund:
Our team will handle the refund and let you know once it's done.

For cash or check, you can refund the patient yourself and record it manually.
Refunds usually take 5–7 business days to appear depending on the payment method.
DocVilla team will confirm once we process the Credit Card refund. For your internal reports, you can mark that refund as check refund.

If the practice processed a refund via check or cash, this is managed on the practice end. If a physical check was already issued to the patient, you will need to contact your bank to stop payment.

However, if you simply recorded a refund as a check in the system without actually issuing one, it will only impact your internal financial reports; no actual funds were transferred to the patient.