How to Start a Video Call in a Telehealth Appointment

Video icon will only be displayed in the Prescriber/Provider dashboard.

Video icon will only be displayed for video appointment services and not for in-person appointment services

Video icon will NOT be displayed in the Location Admin or Nurse role or any other role beside the Provider/Prescriber.

Steps to Initiate a Video Call

Log In as a Prescriber
- Open your EHR system and log in using your Prescriber credentials.

Access the Patient's Consult
- Navigate to the Consults section.
- Locate the specific Patient’s Encounter and click on it to open.

Start the Video Call
- Inside the encounter, go to the Session Details section.
- Look at the top-right corner and click the Start Video option.

Wait for the Patient to Join
- Once the video session is initiated, wait for the patient to join the call.

Begin the Consultation
- Proceed with the telehealth consultation once the connection is established.

Location Admin: If you choose a patient as Location Admin (telehealth visit), you will not find the Start Video option with the same steps.

Important Note: Location Type

Telehealth Appointments Only: The Start Video option is available only for Telehealth appointment types.

Key Notes

Ensure both the patient and the prescriber have a stable internet connection.
Confirm the patient has received instructions to join the telehealth appointment through their portal or app.

Conclusion

The video call feature in DocVilla is exclusively for telehealth consultations. Ensure the appointment is categorized correctly to enable seamless virtual sessions.